Welcome to My Account

Register for My Account to pay a bill, view your bill history or update your details.


With My Account you can:

  • Find out how much you owe 
  • Check the due date on your bill
  • Pay by credit card
  • Get a copy of a previous bill or download a statement
  • Switch to email bills 
  • Set up direct debit payments
  • Update your postal address and contact details

SMS and email alerts

Do we have your up-to-date details? If you would like to receive alerts for planned or unplanned water supply interruptions via SMS and email, please register for My Account and provide an up-to-date mobile number and email. You can also email your details to customer.enquiries@chw.net.au


To help you troubleshoot My Account please refer to our Frequently Asked Questions

Terms of Use

The My Account Terms of Use apply to your use of Central Highlands Water’s My Account. If you do not agree to the My Account Terms of Use of the Central Highlands Water General Terms of Use, you must stop using My Account.

For more information on the My Account Terms of Use please refer to our Terms & Conditions


For more information about how we use your information please refer to our Privacy Policy

Needing more assistance?

Please contact us on on 1800 061 514 between 8.15am and 5.00pm Monday to Friday or email us at customer.enquiries@chw.net.au