Your bill

Customers can expect to receive an account from us three times a year.

Your bill will include separate charges for the following:

  • Water volume
  • Water access
  • Sewerage access

Owner-occupiers pay all the charges - tenants only pay the water volume charge.

Other charges may sometimes apply, such as a special meter reading fee or the Melbourne waterways charge.

If you have eligible rebates for purchasing waterwise products, these will appear as credits on your bill.