Enquiries and Faults 1800 061 514
Water Storages: 74.70%

Registration for automatic concession

Complete this form if you hold an eligible concession card and you want a discount on your water bill.

Eligible cards are:

Centrelink Pension Concession Card
Department of Veterans; Affairs Gold Repatriation Health Card for all conditions
Centrelink Health Care Card

You cannot get a concession if you have a Seniors Card (Victorian or Commonwealth) or any Repatriation Health Card other than the Gold Card.

To qualify, the name and address on your water bill must match the details on your concession card, and be your main place of residence.

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Customer charter

For both residential and business customers, this document outlines our service commitments and standards, and your rights and obligations as a customer.

The Charter also includes:

Frequently Asked Questions

1. What does the Waterways and Drainage Charge pay for?

Melbourne Water is the caretaker of river health throughout the Port Phillip and Westernport region.

They are responsible for managing over 8,400 kilometres of rivers and creeks, floodplains and the regional drainage system.

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Registration for automatic concession

Frequently Asked Questions

1. What does the Waterways and Drainage Charge pay for?