Other concessions and rebates

Please contact us for information on the following concessions and rebates:

Life support machines

A concession is available for water usage charges associated with certain life support machines including haemodialysis machines.

Sewerage and Water Connection Hardship Relief Grant Scheme

A once-off grant aimed at assisting eligible households experiencing financial hardship with the private plumbing cost of sewer and water connections.

To discuss eligibility criteria or to apply, please contact us.

Undetected Water Leak Rebate Policy

Provides assistance to eligible customers who experience an undetectable water leak at their property.  Please contact us as strict criteria apply.

If you think you may be eligible for concessions, please register your concession status online, contact us with your details or phone 1800 061 514.