Compliments & Complaints

Central Highlands Water is committed to the continuous improvement of our customer service culture, ensuring we are always ready to listen, help and advise you.

Of course there is always room for improvement, so we welcome your feedback about our people and services to make sure we meet your expectations every time you deal with us.

DRAFTIf you are not satisfied with our service, please let us know and we will have your complaint assessed by our Customer Resolution Officer.

Use the form below to tell us what you think or to lodge a complaint. Alternatively, call us on 1800 061 514 or write to us at:

Customer Resolution Officer
Central Highlands Water
PO Box 152
Ballarat, 3353

If you lodge a complaint with us, we will respond to you within 7 business days. If the matter is not resolved at the first contact, it may be referred to the Victorian Energy and Water Ombudsman on 1800 500 509 or by mail to GPO Box 469, Melbourne VIC 3001.




Have your say:



First name:

Last name:                




If you would like us to respond in writing please provide a valid email




If you would like us to contact you by phone, please provide your daytime contact number

Subject: (select one)




Water quality – colour, taste and odour

Water supply reliability – burst, leak, pressure, other

Sewerage service quality/reliability – blockages, odours

Affordability – billing, payments, overcharging, prices

Staff behaviour

Trade waste
















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Automated email response

SUBJECT: Your comment(s) has been received.

Your comment(s) has been received.

We appreciate the time you have taken to let us know what you think. 

Our Customer Resolution Officer will review any complaints and if requested respond to you within 7 working days.


Customer Contact Team
Central Highlands Water