For both residential and business customers, this document outlines our service commitments and standards, and your rights and obligations as a customer.
The Charter also includes:
- Connection and service provisions
- Complaints and dispute procedures
- Actions for non-payment
- Quality of services
- Reliability of services
- Works and maintenance
- Other information
Trade waste customers have their own customer charter. Learn more
The charter is in line with the Customer Service Code from the Essential Services Commission.