Engagement campaign leads to new services
Central Highlands Water (CHW) will deliver a range of new and improved services and provide pricing certainty for the next five years, with the release of its proposed services and prices for 2018-2023.
These prices and services have been developed in consultation with over 1,000 CHW customers and stakeholders over the past 12 months through the organisation’s Let’s Talk Water campaign and including CHW’s Customer Reference Group. The proposal will be submitted to the organisation’s economic regulator, the Essential Services Commission (ESC) at the end of September 2017.
“Our Let’s Talk Water campaign has been one of the biggest customer engagement campaigns conducted by our organisation,” said Managing Director, Paul O’Donohue.
“Many of the services and projects that we are proposing are new services developed directly in response to what our customers told us was important to them,” said Mr O’Donohue.
Proposed new services and prices include: online customer account access, SMS/email alerts for planned or unplanned water supply interruptions, options for improved water quality of small towns and digital metering for all customers.
Addressing cost of living pressures was also a key priority and as a result CHW is proposing that bills will be capped at or below CPI for all customers over the five year pricing period.
Victorian water corporations are required by the state’s independent economic regulator, the ESC, to submit a Price Review every five years which details the services and prices that customers will receive.
Following CHW’s submission at the end of September 2017, the ESC will make the final price determination, with final prices and services to come into effect from 1 July 2018.