Customer assistance
Central Highlands Water has two Customer Contact Centres in our service area.
Ballarat Office |
Maryborough Office |
|---|---|
|
7 Learmonth Road Wendouree Victoria 3355 Google Map |
118 High Street Maryborough Victoria 3465 Google Map |
|
Opening hours: Mon-Fri, 8.15 am - 5.00 pm |
Opening hours: (closed for lunch 12.30 pm - 1.30 pm) |
Our Customer Contact Centre has dedicated staff in place to assist customers with:
- referral to the relevant department
- current information
- billing advice/enquiries
- short or long-term assistance in paying accounts
All calls are logged into our customer communications management system for future reference and to measure our service performance.
For any customer service enquiries please contact us or phone 1800 061 514.