• Enquiries and Faults 1800 061 514
  • Water Storages: 74.70%

Customer assistance


Central Highlands Water has two Customer Contact Centres in our service area.

Ballarat Office

Maryborough Office

7 Learmonth Road
Wendouree Victoria 3355
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118 High Street
Maryborough Victoria 3465
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Opening Hours:
Mon-Fri, 8.15-5.00pm
Opening Hours:
Mon-Fri, 8.30-5.00pm

Our Customer Contact Centre has dedicated staff in place to assist customers with:

  • referral to the relevant department
  • current information
  • billing advice/enquiries
  • short or long-term assistance in paying accounts

All calls are logged into our customer communications management system for future reference and to measure our service performance.

For any customer service enquiries please contact us or phone 1800 061 514.