Policies and governance

Our policies provide guidance for the organisation and our staff in relation to compliance, risk management and accountability. 

Strategic plans

Our strategic corporate and business plans are our guiding documents. They define the direction and objectives of our business and our people for the next five years.

These plans outline our commitment to our customers and stakeholders, including our business and community partnerships and our strategies to ensure a sustainable future.

For more details about Central Highlands Water’s strategic corporate and business plan documents, or to make an appointment to view them, please contact us on 1800 061 514.



The following are just some of the federal and state legislation/regulations that guide our operations and activities:


Under the Water Act, we can enact by-laws effective within our service area as required.

Current by-laws: