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Renting a home

Residential tenants living in a home that has its own water meter are responsible for paying for water usage charges. Landlords are responsible for all other charges.

Tenants must notify us at least 2 business days before moving in or out of a property so that we can read your water meter. This will ensure that we accurately record your water consumption and you are only charged on your final bill for the water that you use.

While the onus is on the tenant to ensure the water meter is read at the property you are vacating and at the property you are moving to, you should confirm this with the property owner or their agent.

Please complete the form if you are:

A residential tenant moving into or vacating a property with a separate water meter
An owner or agent vacating a residential tenant from a property that has a separate water meter

 

FAQ's

I’m renting, what water charges am I responsible for?

Tenants in properties that have their own water meter are responsible for paying for the water they use. These charges are determined by the water consumption reading on the property's water meter.

If renting an apartment, unit or townhouse where you share a water meter with another property, the usage amount is the responsibility of your landlord.

I'm moving into a new rental property, what do I need to do?

You need to organise for a meter reading to be taken on the day you move in to ensure you are only billed for the water you use while living there.

Your real estate agent may have already contacted us on your behalf. If not, you should request a meter reading at least 2 working days before you move in by calling 1800 061 514 or submitting a request online.

I'm moving out of my rental property, what do I need to do?

If moving out of a rental property, you need to organise for a meter reading to be taken on the day that you leave to ensure that you are only charged for water used while you are living there.

Your real estate agent may have already contacted us on your behalf. If not, you should request a meter reading at least 2 working days before you move in by calling 1800 061 514 or submitting a request online.

You can also provide us with your forwarding address and arrange for a new connection if you are moving to a new property within our service area.

What if I forget to notify Central Highlands Water I’m moving out?

Your real estate agent may have already contacted us on your behalf and arranged a meter reading, so check with them first.

If you or the real estate agent don’t contact us, this may result in you paying more than the regular tri-cycle usage amount.

What if I live in a shared living situation?

Let us know if you live in a shared household so we can add the other residents to the account. That way you’re not solely responsible for any debt.

If you move out before the other residents, call us to take your name off the account. We will also need to get confirmation from the remaining tenant(s) that they are prepared to take responsibility for the current account and any bills moving forward.

What if the wrong name is on the bill I receive?

If you receive a Central Highlands Water bill in someone else's name, please contact us on 1800 061 514 to ensure that we have your correct details.  

Who can add my details to my rental property's water bill?

You should contact us to advise when you have moved into a new rental property. You may also give permission to the owner or your real estate agent to contact us on your behalf.