Related Documents

None.

Handy Numbers

General enquiries, billing enquiries and change of tenancy notification.

TELEPHONE 53 203 100

Water Restrictions Info Line -
during business hours.

FREECALL 1800 04 4636
__________________________

Water Emergencies -
24 hours

FREECALL 1800 061 514
______________________

Credit Card Payments -
24 hours

FREECALL 1800 656 292
______________________

Customer Relations Officer -
during business hours.

FREECALL 1800 444 553
______________________

Rebates and Water Saving Products

The Water Smart Gardens and Homes Rebate Scheme gives you the chance to make water and money savings inside the home. Everyone can save water in their home and garden. By buying any of the products outlined below, you are already doing your part.

The Government has committed $10 million over the next four years to provide a means and an incentive for Victorians to save some money and conserve future water resources.

Products you can claim a rebate on
How the rebate scheme works
Guidelines for doing a water audit at your home
Frequently asked questions

Products you can claim a rebate on include:

Product	Description	Rebate
Rainwater tanks with connection to toilet	A household rainwater tank collects rainwater for use inside or outside your home.	$300 ($150 for a tank and $150 for toilet connection)
Grey water systems	A grey water permanent tank system recycles waste water from laundries and bathrooms for use on the garden or in the toilet.	$500
AAA dual flush toilet	A dual flush toilet uses 3 litres of water on a half flush, 6 litres on a full flush or better.	$50
AAA shower roses	A water efficient shower rose can use 30% less water than a normal shower rose and can be fitted to most showers.	$10
High pressure cleaning devices	A high pressure mechanical pump-operated cleaning device that uses 9 litres of water per minute or less and conforms to Australian safety standards. It sprays a mixture of air and water and can use up to 80% less water than a standard hose.	$30
Water conservation home audits	A service to assess where a household could save water, and recommend products and methods that would help to do this.	$30
A basket of garden products	Includes products such as mulch, flow control valves, wetting/moisture agent, compost/mulch bin, moisture/rain sensor, garden tap timer, drip watering system/weep hose, trigger nozzle, temporary grey water diverter	$30 when you spend $100

How the rebate scheme works

Did you know that you can be rewarded for buying and installing 'water smart' products in your home? You can save water, and save money.

Look for this icon when you shop and you will know you are purchasing a product eligible for rebate under the Water Smart Gardens & Homes Rebate Scheme.

Phase 2 of the Victorian Government's rebate scheme lets Victorians claim rebates on water saving products like AAA shower roses, upgrading to eligible dual flush toilets, high pressure water cleaning devices, garden products, rainwater tanks and systems for re-using household waste water.

How do I get the rebate?

You can claim your rebate by downloading and completing the attached form. Alternatively, you can call DSE's customer service centre on 136 186 or obtain a form from your local whitegoods, hardware, plumbing supplies or garden retailer.

Go here to obtain a Rebate Claim Form

Do I need to attach my receipt and proof of installation?

Yes. All the information about what you need to attach is on the claim form.

When does the product need to be purchased and installed?

Between 1 October 2003 and 30 June 2005.

How long does it take to get my rebate?

The rebate will be provided to you on your next water bill.

How many rebates can I claim?

You can claim several rebates in total provided they are for different products. Terms and conditions apply.

Guidelines for doing a water audit at your home

The following is provided as a guideline for the minimum requirements for a water audit of a residential home for the purpose of obtaining a rebate under the Water Smart Gardens and Homes Rebate Scheme. Some audits may include additional services not covered in these minimum requirements.

Where the focus of the audit is internal, the audit must provide a comparative analysis of usage between the home and a waterwise home expressed in water and dollar savings. The audit must include the household's bathroom, laundry, kitchen and toilet in the analysis. The audit should also provide a recommendation for improving the water efficiency of the home.

Where the focus of the audit is on outdoor water use, it must include an assessment of soil type, plant selection, irrigation system efficiency and other water saving opportunities, ie. Use of mulch, pool management, use of tap timers, etc.

The audit should include a visual inspection for leaks both indoors and outdoors.

Both the indoor and outdoor audits should include an assessment of the feasibility for alternative water supplies for use in the home or garden, (i.e. rainwater tank or permanent greywater system).

A qualified professional who is insured for providing advice to the homeowner/occupier should conduct these audits.

Some of the professions may include:

Plumber;
Hydraulic engineers;
Environmental auditors; and
Horticulturalist.

This is not a comprehensive list.

Question & Answers for Home Owner

Suggested questions that could be asked of the auditor.

What is your qualification for conducting the audit on my home?
Do you have insurance?
Will your audit provide me with an estimation of water and dollar savings for the water saving initiatives recommended?
Will your audit provide me with advice on the feasibility of installing a rainwater tank or permanent greywater system?

For more information about Our Water Our Future, contact:
Department of Sustainability and Environment
Phone: 136 186
Email: ourwater@dse.vic.gov.au