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2013-2018 water plan

Central Highlands Water's Water Plan is a business strategy that sets out:

  • Infrastructure projects we intend to complete to deliver water, recycled water and sewerage services to customers
  • Business costs, such as pumping water and operating treatment plants
  • Our service standards
  • The amount customers will be charged for our services.

It outlines the revenue required to ensure our financial sustainability and ability to deliver quality water and wastewater services to the community.

The 2013-18 Water Plan takes effect on 1 July 2013 and expires on 30 June 2018.

The Essential Services Commission (ESC) — the independent economic regulator of the water industry – is responsible for approval of the Water Plan. It determines key parameters such as pricing and service levels.

FAQ's

What is the water price decision for the 2013-2018 Water Plan?

Taking into account the revenue required by Central Highlands Water to provide water and wastewater services to the community, we will increase tariffs by a total of 1.1 per cent plus CPI in the first year of the Water Plan (2013-2014), followed by CPI increases across the remaining four years of the Water Plan period.

How is the Water Plan developed?

The Water Plan was developed with input from the community through a range of consultation initiatives including a series of workshops, telephone surveys and email
communications.

The draft Water Plan was then made available to customers for their comments and feedback. Feedback received from the community was incorporated into the final Water Plan which was submitted to the ESC in September 2012.

Will there be any change to the billing process?

The billing process will be simplified in Water Plan 2013-2018 with a move to a two step volumetric tariff system (from the current three tier). This is in line with direction from the ESC and the State Government’s Ministerial Advisory Council.

The new billing structure will ensure greater equity across user groups.

Where do I get more information about the Water Plan? 

For more information on the Water Plan, download the fact sheets available in the "Links" section of this page or visit the ESC website.