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Trade waste customer charter

Central Highlands Water has a Trade Waste Customer Charter informing customers about our service commitments and standards, and their rights and obligations as a trade waste customer.

The Trade Waste Customer Charter includes:

  • Definitions of trade waste
  • Customer classifications
  • Complaints and dispute procedures
  • Trade waste agreements
  • Risk factors
  • Acceptance criteria
  • Policy frameworks
  • Other information

The Charter is in line with the Trade Waste Customer Service Code from the Essential Services Commission.

The Trade Waste Customer Charter should be read in conjunction with our Customer Charter.