Business Information

Central Highlands Water (Central Highlands Region Water Corporation) is a statutory body operating under the Water Act.

Our board consists of eight non-executive directors, including the Chairman and Managing Director, and there is a five member Executive Management team.

Central Highlands Water operates under a Statement of Obligations issued by the Minister for Water.

Our pricing and service standards are regulated by the Essential Services Commission, an independent government body. 


Our Vision, Mission and Values



Our Water, Our Customers, Healthy Living


Together, we provide quality water and wastewater services, safely, efficiently and sustainably to communities in the Central Highlands Region.




  • inspire trust by treating all people fairly and without bias and ensuring all people are heard
  • are honest, open and transparent in our decision making and communication
  • take responsibility for our own actions
  • are reliable and do what we say we will do
  • don’t tolerate discrimination, harassment or bullying in our workplace
  • trust ourselves and each other to make decisions and learn from mistakes
  • communicate in a way that is timely, accurate, relevant and respectful
  • behave at all times in accordance with the Victorian Public Sector Code of Conduct


  • keep people informed so there is a shared understanding of Central Highlands Water’s business priorities
  • involve people in Central Highlands Water’s business and encourage active participation
  • support each other to contribute to what’s important
  • think and behave as one team working across organisation boundaries for better outcomes


  • motivate and inspire others to demonstrate our values in everything we do
  • encourage people to take initiative
  • respect expertise and experience
  • set ourselves challenging goals and commit to them
  • are open to learning and strive for continuous improvement and innovation
  • recognise, celebrate and reward achievement


  • the customers and communities we serve
  • working safely
  • people’s well-being and development
  • respecting differences
  • the environment
  • what we do and how we do it
  • being meaningfully engaged in the workplace