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Central Highlands Water provides water and wastewater services to residential and non-residential customers within our region.
Our Customer Charter provides for guaranteed service levels as well as a commitment to providing a high quality service.We have dedicated Customer Enquiries and Service Recovery Teams in place to assist our customers as well as offering advice on options available for those customers who require short-term or long-term assistance in paying accounts. If you have any customer service enquiries please contact us.
 Download a copy of the Customer Charter (1.04 MB)
Customers Assistance and Hardship Policy (111.28 kB)
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